Terms & Conditions — RuxiGo LLC
Terms & Conditions
Last Updated: November 2025
Welcome to RuxiGo LLC (“RuxiGo,” “we,” “our,” “us”). By using our website, booking a ride, or receiving transportation services, you agree to the following Terms & Conditions. Please read them carefully.
1. Services Provided
- Airport transfers (O’Hare, Midway, Rockford & surrounding areas)
- Point-to-point transportation
- Hourly chauffeur service
- Senior transportation
We operate professional, private Black SUV transportation in Rockford, Illinois and the Greater Chicago area.
2. Booking Requirements
- Provide accurate pickup and drop-off information
- Select a service type
- Choose a date and time
- Complete secure payment through Stripe Checkout
Stripe collects your name, email, phone number, and payment information. We do not store full card details.
3. Pricing & Payment
- All payments are processed securely through Stripe
- Prices may vary depending on distance, time, traffic, tolls, parking, and special requests
- Hourly bookings have a 2-hour minimum
- Senior transportation has a 3-hour minimum
- Airport and point-to-point trips are priced individually based on mileage
- A confirmed booking is accepted only after payment is successfully completed
4. Cancellations & Refunds
A. Standard Rides & Airport Transfers
- Free cancellation if canceled 12 hours or more before pickup
- 50% fee for cancellations within 12 hours
- No refund for cancellations within 2 hours
B. Hourly & Senior Transportation
- Free cancellation if canceled 24 hours in advance
- 50% fee for cancellations within 24 hours
- No refund for cancellations within 6 hours
C. No-Shows
- Airport & pickups include 30 minutes of waiting time, then it becomes a no-show
- No-shows are non-refundable
5. Service Conditions
A. Wait Time
- Airport transfers: first 30 minutes included
- All other rides: first 10 minutes included
- Additional waiting time may incur extra charges
B. Safety & Conduct
- Riders must wear seat belts at all times
- Avoid illegal or unsafe activity
- Respect the driver and vehicle
- RuxiGo may refuse service to anyone behaving dangerously, abusively, or unlawfully
C. Damage & Cleaning Fees
- Customers are responsible for damage or excessive mess
- Cleaning fees apply for spills, biohazards, smoking, or vaping
- Fees are determined based on the incident
6. Flight Delays
- We track flights for airport pickups and adjust pickup times at no extra charge when notified
- If a flight is canceled or diverted without notice, additional charges may apply
7. Liability
- Not responsible for delays caused by traffic, weather, construction, or circumstances outside our control
- Not liable for lost or damaged luggage or personal items
- Not responsible for costs from missed flights or appointments due to unavoidable delays
- Maximum liability is limited to the amount paid for the booking
8. Personal Data & Privacy
- Information is handled according to our Privacy Policy, including trip details, contact info collected by Stripe, payment processing, and service records
- We do not sell or share your information with advertisers
9. Changes to Terms
- RuxiGo may update these Terms & Conditions at any time
- The date at the top reflects the latest version
- Continued use of our services means you accept the updated terms
10. Contact Information
For questions, assistance, or disputes related to these Terms & Conditions, contact us:
RuxiGo LLC
Rockford, Illinois, USA
📧 Email: ivrukhi@gmail.com
📞 Phone: 708 308 4243